Homework Support FAQ
How do our students improve their grades?
With MathZone Homework Support!
Currently, our tutors provide assistance with understanding and completing homework tasks covering Math & Physics. Math topics include Algebra I & II, Geometry, Trigonometry, Pre-Calculus, Calculus.
An active account is required so MathZone can connect you to a tutor. Accounts are created when a tutoring option package or subscription is purchased. You can click here to purchase a tutoring option, connect and get started now. If you already have an account, sign in, select the subject matter here and start a session when you need help - subject to Tutor availability.
Absolutely! Tutor availability is always visible in the scheduling software used by MathZone. Tutors are reserved by scheduling your session with them up to the total number of hours permitted within your package or subscription option.
MathZone's scheduling software allows a student to connect to an on-demand session with any available tutor or schedule an appointment with a tutor they may have interacted with on a previous occasion. Scheduling with a tutor requires you to login to your active account, select the subject you need support with and choose from all available tutors.
While this is likely to be a very rare occasion, MathZone will credit the time used in the unsuccessful session. Rest assured, tutors employed by MathZone are thoroughly vetted and their experience is closely matched to the subject matter they are chosen to support students with. Any session a student is unhappy with will first be reviewed by MathZone. Should it not meet the standards and expectations we have set, the session will be credited to your account. Our service is unparallelled and MathZone will not compromise a student's experience or learning opportunity.
Please send an email to firstname.lastname@example.org and describe the issue you are experiencing. We're available Monday through Friday from 9:00 AM to 9:00 PM, EST and Saturday and Sunday from 9:00 AM to 7:00 PM EST.
PRICING & BILLING DETAILS
No. MathZone offers one-time purchase of hours or monthly subscriptions with varying numbers of hours. Subscriptions may be cancelled at any time prior to the next scheduled billing cycle. Cancelling a subscription means your credit or debit card will no longer be charged. Any unused hours in a one-time package or a subscription are forfeited. Refunds for unused hours are not provided.
Yes, you can cancel at any time. For a full refund of any plan, the plan must be cancelled prior to the commencement of any tutoring. If tutoring for a subscription plan has commenced, it may only be cancelled prior to the next billing cycle. For subscription plans, you will be able to complete the allocated hours from the plan in the month of cancellation. One-off package plans are subject to a 50% cancellation fee if tutoring has commenced.
It is expected that tutoring sessions under a subscription option will be used each month. Any unused subscription hours or portions thereof will not roll over from one month to the next. This also applies to one-off package plans. If a plan is cancelled, all eligible hours under the plan that was cancelled may be used until the end of that month.
You can draw on the whiteboard by using any of the drawing tools available on the Whiteboard. You can also type, fill, erase or use the laser pointer to highlight or point out something to your tutor. We've found that using an electronic graphing pad is great for discussing and drawing math problems.